7-Day Lead Response Templates

Hi {{first_name}},

Thank you for reaching out to {{company_name}} about your {{service_type}} needs. I'm {{tech_name}}, and I'll be your point of contact.

I'd love to learn more about your situation so we can get started quickly. Here's what happens next:

1. I'll give you a quick call to understand the scope
2. We'll schedule an on-site inspection at your convenience
3. You'll receive a detailed estimate within 24 hours of the inspection

If you'd like to schedule a time that works best for you, just reply to this email or call me directly at {{phone_number}}.

Looking forward to helping you get this resolved.

Best,
{{tech_name}}
{{company_name}}
{{phone_number}}

Hi {{first_name}},

I wanted to follow up on your {{service_type}} request from yesterday. I know things get busy, but I wanted to share some quick context that might be helpful:

For {{service_type}} situations, timing matters. The longer water sits, the more it seeps into subfloors, insulation, and drywall, which can lead to mold growth within 24-48 hours. Getting an inspection early can save thousands in additional damage.

We have availability today and tomorrow if you'd like us to come take a look. The inspection is free, and there's no obligation.

Just reply here or call me at {{phone_number}}.

Best,
{{tech_name}}
{{company_name}}

Hi {{first_name}},

I've reached out a couple of times about your {{service_type}} request and I wanted to check in one last time before I close out your file.

If you've already handled it or found another company, that's completely fine. But if you're still dealing with it, here are a couple of things worth knowing:

- Most homeowner insurance policies cover {{service_type}} damage if you file within a reasonable timeframe
- We work directly with insurance companies and can help with the claims process
- Our inspections are free, and we provide documentation your insurance company will need

Just reply "yes" if you'd still like help, or "no" if you're all set.

Best,
{{tech_name}}
{{company_name}}

Hi {{first_name}},

I'm not reaching out to sell you anything today. I just wanted to share some information that might be helpful, whether you work with us or not.

Here are the 5 things most homeowners don't know about {{service_type}} insurance claims:

1. TIME MATTERS: Most policies require you to report damage within a "reasonable time." Waiting too long can give your insurance company grounds to deny the claim.

2. DOCUMENT EVERYTHING: Before you clean up anything, take photos and videos. Timestamp them. Insurance adjusters need to see the original damage.

3. DON'T SIGN AN ASSIGNMENT OF BENEFITS (AOB) without reading it carefully. Some companies use AOBs to take control of your claim.

4. GET MULTIPLE ESTIMATES: Your insurance company will send their own adjuster, but having an independent estimate gives you leverage if their number is low.

5. SUPPLEMENTS ARE NORMAL: If the initial estimate doesn't cover everything, your contractor can file a supplement. This happens on about 60% of claims.

If you have any questions about the claims process, I'm happy to walk you through it, no strings attached.

Best,
{{tech_name}}
{{company_name}}
{{phone_number}}